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FAQ

 

Frequently Asked Questions

My Pet died at home,

What do I need to do?


Give us a call 24 / 7, we will offer our services whenever the need arrives.

We would encourage you to call as soon as possible and we will accommodate as best as we can

To use our service , you can simply sign a form that

states you are the legal owner of the pet and that you authorize cremation service.


How long does cremation take?

Generally, we will have the service completed ready for pickup or delivery in two (2) business days.

Will I get our pet’s ashes back?

If you choose the ashes-back option, you can rest assured that you will be getting only the ashes of your pet back.

We have a very traceable progress tracking and labeling system in place that starts at the time of pickup.

Your pet will have an ID label that stays with it throughout the entire process, which is meticulously documented.

Do I have to go to a veterinarian for services?

Although we work with more than 10 veterinary clinics,

all that is required for pet cremation services is to contact us,

 sign an authorization form stating you are the owner and are requesting the service.


How much does cremation cost?

Our service rates vary by the weight of the pet and services desired.


Base prices for cremation are as follows:

  • 1 to 20 lbs - $125
  • 20+ to 40 lbs - $150
  • 40+ to 70 lbs - $175
  • 70+ to 100 lbs - $200
  • 100+to 160 lbs - $225
  • 160+ call for more details
  • To have your pets paw print engraved on the urn lid add $25.00
  • Ashes back cremation services includes an wooden urn with the pets name engraved on the lid

and a paint paw print matted, ready for framing.


There will be a minimum 25.00 fee for picking up within 25miles of Valley City, North Dakota. There will be a 40-cent-per-mile fee for one-way distances over 25 miles from Valley City.

Can I purchase additional urns and paw prints?

Yes, our engraved urns have been very popular;

we charge

$40.00 each for each additional urn with name engraved

$25.00 each for frame-ready matted paw print copies.

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